Before contacting us,
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- Verify that you have a valid Bilkent VPN account using the VPN Register
- Verify the settings you made for your devices using the OS-specific instructions.
- Check Troubleshoot – Frequently Asked Questions for a possible resolution to problems you are experiencing.
If the problem is still not resolved, send an email message to 
for assistance. Please provide as much detailed information as possible related to your problem such like error messages, screenshots etc. Note that a message such as “I cannot connect to VPN” needs to be supported with further details.